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Terms & Conditions

Welcome to Truehomes24.com.  This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the website Truehomes24.com

 The domain Truehomes24.com (hereinafter referred to as "Website") is owned by Mary&Beena Realtors Pvt Ltd, registered under the Company's Act,1956 (hereinafter referred to as “Pvt Ltd Company” MIG-365, HUDCO, G BLOCK, KALLAHALLI, VINOBA, SHIVAMOGGA, Shimoga, Karnataka, India- 577204

Truehomes24, a digital real estate advertising / marketing and information services platform connecting people with the real estate market. Truehomes24 and our subsidiaries and affiliates (collectively the “Company” or "Truehomes24") provide you with access to a variety of services, including but not limited to the www.Truehomes24 website (the "Website") and Truehomes24 mobile applications (the “Mobile App”) and all the products and services available through our Website and Mobile App (collectively the "Services"). The Website and Mobile App is owned and operated by Locon Solutions Private Limited, a company incorporated under the laws of India.

 

1.ACCEPTANCE OF THE TERMS AND CONDITIONS

i. Truehomes24 agrees to provide to the User and the User agrees to avail from Truehomes24 the Services in accordance with and on the basis of this Agreement and the User’s acceptance of the Terms and Conditions and Privacy Policy constitute the Agreement between the User and Truehomes24 in relation to the Services and access of the Site.

ii. The User undertakes to be bound by the Agreement each time the User accesses the Site, completes the registration process

iii. The User represents and warrants to Truehomes24 that the User is 18 (eighteen) years of age or above, and is capable of entering into, performing and adhering to the Agreement. Individuals under the age of 18 (eighteen) may access the Site or avail a Service only with the involvement, guidance, supervision and/or prior consent of their parents and/or legal guardians, through the Account of or under the guidance of such parent/ legal guardian.

 

2.ACCESS TO THE SITE

i. First time Users can access the Site for preliminary browsing without creating an Account.

ii. The User undertakes and agrees to provide User Information, uploading Content and create an Account in order to retrieve specific information and avail the Services.

iii. Truehomes24 shall verify the Account by requesting for the one-time password from the User. The User undertakes and agrees that a mobile number can only be used once to create an Account. The User is prohibited from creating multiple Accounts and Truehomes24 reserves the right to conduct appropriate verification to detect such multiplicity of Accounts and take appropriate action.

iv. The User undertakes to cooperate with any of Truehomes24’s personnel in connecting with the User’s access to the Site, as may be required by Truehomes24.

 

3. AMENDMENT/MODIFICATION OF TERMS/SERVICES

Truehomes24 hold the sole right to modify the Terms of Use without prior permission from You or informing You. The relationship creates on You, a duty to periodically check these Terms and stay updated on its requirements. If You continue to browse/use the Website following such a change, this is deemed as consent by You to the so amended policies.

Truehomes24, reserves its right to withdraw wholly or partly, without assigning any reason, any of Services offered through the Website with or without any notice. Truehomes24 reserves the right to vary the number of leads delivered against listing packs from time to time without prior notice or intimation.

 

4. SCOPE OF SERVICES

Truehomes24 offers a display of online services including but not limited to listing of properties on the website for sale, Rent/Lease and buy. The services offered by Truehomes24 / third party vendors may be availed by both individuals and organizations such as builders or brokers. You are permitted to post your requirements / advertisements on our website as long as such posting is genuine and is in accordance with the Terms. Further, with your consent, you may authorize any person, including Truehomes24, to carry out the postings on your behalf and such postings shall also be in accordance with the Terms. You shall be solely liable for any posting done by you or by any person on your behalf or with your consent.

You authorize Truehomes24 and its business associates, partners and/or affiliates to call, SMS or email you in connection with your application or for offering other products and services and you agree to the privacy policy and terms of use.

 

5.SUBSCRIPTION PLANS

i. Truehomes24 offers a combination of Services which the User may subscribe to, subject to the need of the User, upon payment of applicable fees.

ii. The subscription fee paid by the User is non-refundable except when Truehomes24 could  not provide prescribed service for which user has made payment.

iii. Truehomes24 reserves the right to revise the fee of any subscription plan without notice to the User at any time prior to, at the time of, during the tenor or post subscription of the plan by the User. Truehomes24 shall intimate the User of such revised fees and the User undertakes to pay to Truehomes24 the difference in the amount after such revision.

 

6.TO WHOM DOES THIS POLICY APPLY 

Truehomes24 defined some parts of this Policy for specific types of people. We use some special terminology to refer to them, which we define below. This Policy applies to everyone who uses our Services, but sometimes we direct parts of it toward particular groups of users. 

Users: "Users" are everyone who uses our Services including Real Estate Agents (REAs)

Real Estate Agents (REAs): "Real Estate Agents," or "REAs" are also users apart from normal users who have created accounts (free or paid) with us to sell or rent real estate, avail our advertising services, and avail our other Services that we direct towards the professional real estate community. REAs include landlords, agents, developers, institutional property consultants, mortgage professionals and other service providers.

 

7. WHAT INFORMATION DO TRUEHOME24 COLLECT, AND WHERE DO WE GET IT FROM 

We collect information from everyone who uses our Services: Like many online services, we use technologies like session and persistent cookies, web beacons (tiny image files on web pages that communicate information about the page viewer to the beacon owner), log data, and third-party analytics services to collect and analyze information about all users of our Services This includes things like User search preferences, interaction with ads on our Services, and location. 

Our servers automatically record information created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our website and / or Mobile App, sign into our Services, or interact with our email notifications. We use Log Data to provide our Services and to measure, customize, and improve them, as well as collect and use them in the aggregate. This policy does not apply to, nor do we take any responsibility for any information that is collected by any third party either using the Services or through any links on the Website and / or Mobile App or through any of the advertisements.

Information we collect from REAs: If you create a REA account with us, whether as a landlord, agent, developer or other service provider, we will ask you to provide certain information in order to set up your account. We ask all REPs to provide details including but not limited to your name, your company name (if available), phone number, email address and details of the property to be uploaded on the Website etc. If you create a paid REA account and become a subscriber, we require you to submit all of the information including but not limited to as required from landlords and agents as well as a description of your campaign and/or your property details. We will also collect financial data like credit card information and billing addresses from subscribers, so that we can process the billing as per the choice of your product and services you subscribe. A Truehomes24 representative may call you to verify your information. Additional information about you that we obtain from third parties: We may sometimes obtain information about you from third parties and use it to serve you better. For example, our partners may help us provide predictions of your income range and how likely you may be to purchase a home. We will share this augmented data only with selected REAs (subscribers) who you choose to share information with by contacting them through the Truehomes24 Services.

 Location Data: If you provide location information (like a ZIP code, street address, or even just a city) during the registration process or at any other time via your account settings, we will store that information and associate it with your account. We may use and store information about your location to provide localized features, to analyse our Services with the help of third-party analytics services, to provide you with relevant advertising and marketing recommendations, and otherwise to improve and customize our Services.

 

 8.USER INFORMATION

i. Truehomes24 reserves the right to withhold access, remove or discard any User Information from the Site, in whole or in part at on its sole discretion

ii. Truehomes24 shall have the right but not an obligation to maintain or forward any User Information and to verify the authenticity of any User Information made available to it through the Site or otherwise.

iii. Truehomes24 shall not be responsible for the accuracy, quality, integrity, legality, reliability, appropriateness and Intellectual Property Rights of and/or in relation to the User Information.

iv. Truehomes24 shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any User Information, in whole or in part.

 

9.RIGHTS OF TRUEHOMES24

i. Truehomes24, always, reserves the right, to reject or disable an Account in the event of the User’s violation of any Applicable Law or anything done by the User in contravention of this Agreement and including but not limited for any other reason in relation to the safe and secure operation of the Site.

ii. Truehomes24 has the right to modify, suspend or terminate all or any part of the Services including its features, structure, fees and layout, and/or suspend or deactivate, whether temporarily or permanently, the User Account and/or User’s access to the Site, at any time, without any prior notice to the User.

iii. Truehomes24 shall endeavour to provide the User an advance notice, without any obligation to do so, of any suspension or deactivation of the Site for the purposes of repair, any inspection or testing by a Government Authority, or for maintenance, upgradation, testing or any other reason as Truehomes24 may deem fit. Truehomes24 shall use its best efforts to rectify any disruption of or rectify an error on the Site and restore regular operations of the Site.

iv. Truehomes24 has the right to issue notifications, confirmations and other communications to the User, on the Site, through e-mail, text message or any other form as may be agreed to by the User and/or send promotional or other relevant information in relation to the Services to the User. Truehomes24 may also send users occasional e-mail bulletins unless the Users have opted not to receive these e-mails. These e-mails may also contain neighbourhood information, tips and suggestions or any other offer provided by third party. Truehomes24 does not take any responsibility of the validity of any of these offers. The Users shall have the right to unsubscribe from receiving any such notifications or promotional information at any time by sending a mail to [email protected]

 

10. REGULATION OF USAGE OF WEBSITE

The User agrees and undertakes not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.

You agree not to use the Website (including, without limitation, any Services you may obtain through your use of the Website):

  • in a manner that violates any local, state, national, foreign, or international statute, regulation, rule, order, treaty, or other law;
  • to stalk, harass, or harm another individual or organization;
  • to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
  • to interfere with or disrupt the Website or servers or networks connected to the Website.

Without limiting the foregoing, you may not list or sell any prohibited / banned items in the Market Place.

You agree not to submit any property descriptions, photographs, financial, contact or other information contained in each Property's data to the Website unless You have acquired received all necessary rights and authorizations from the owner of such property or the power-of-attorney holder, including from the photographer and/or copyright owner of any photographs, to publish and advertise the said property(s) on the Website. Photographs with any watermark are prohibited.

 

11. TERMINATION OF REGISTRATION

  • Without limiting any other remedies, Truehomes24 may terminate your account if (a) you are found or suspected to have engaged in fraudulent activity in connection with the use of our Services, (b) we are of the opinion that you have breached these Terms or such other reasons as deemed fit by Truehomes24 with or without assigning any reasons/evidence thereof.

 

12. COMMUNICATION FROM TRUEHOMES24:

  • As part of the Services offered to registered members, we may need to communicate with you via e-mail (see our Privacy Policy to learn more about communications). You agree to receive e-mails which are specific to your account and necessary for the normal functioning of the Services, including one or more welcome e-mails which help inform new users about various features of the Services. By becoming a registered member of Truehomes24 and/or using the Services, you agree to receive certain communication from Truehomes24. You hereby confirm that, you do not have any objection to receiving emails, messages (SMS or any other mode) calls from Truehomes24, its group companies, affiliates and subsidiaries. This consent shall supersede any preferences set by you with or registration done with the Do Not Disturb (DND Register)/ National Customer Preference Register (NCPR).
  • We may also send Residents occasional e-mail bulletins encouraging them to log in to the Network or take advantage of various features or offers, unless such Residents have opted not to receive these e-mails. These e-mails may also contain neighbourhood information, tips and suggestions or any other offer provided by third party. Truehomes24 does not take any responsibility of the validity of any of these offers. If we make these e-mails available to Residents in your Network, you will be able to opt in or out of these e-mails at any time by updating your preferences through your "Settings" page.

 

13. INFORMATION FOR USERS/SERVICE PROVIDERS:

  • Because certain areas of the Website are designed to help Users discover new rental or purchasing opportunities, you may browse some sections of the Network for any apartment complex/building on the Website, even if you have not yet registered. However, you will not be able to read or post any reviews or ratings in these sections unless you have logged in as a Resident of that Network's building. TRUEHOMES24 will not make available any of the information which could be private to any apartment to public users without notifying users of the network. However, authority of deciding upon a piece of information to be private stays with TRUEHOMES24.

 

14. INTELLECTUAL PROPERTY RIGHTS

  • All logos, brands, trademarks and service marks appearing in Website are the properties either owned or used under license by Truehomes24. All rights accruing from the same, statutory or otherwise, wholly vest with Truehomes24. The access to this Website does not confer upon you any license or right to use in respect of these Marks and therefore the use of these Marks in any form or manner, whatsoever is strictly prohibited. Any violation of the above would constitute an offence under the prevailing laws of India.
  • Truehomes24 respects the Intellectual Property Rights of all, it has and will continue to adhere to all the laws applicable in India in this respect. Truehomes24 shall respect the Intellectual Property Rights of the users as well as third parties. In a case where a User/s are found to be using Website as a platform to infringe the Intellectual Property Rights of others, Truehomes24 will be free to terminate the said User/s account forthwith without any notice to the user.

 

15. DISCLAIMER OF WARRANTIES

  • ALL INFORMATION AND SERVICES PROVIDED BY TRUEHOMES24 THROUGH THE WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. TRUEHOMES24 DOES NOT WARRANT THAT THE SERVICES OFFERED ARE FREE OF ERRORS OR MISTAKES. TRUEHOMES24 DOES NOT WARRANT OR REPRESENT THAT DEFECTS OR LIMITATIONS IN THE SERVICES WILL BE CORRECTED. NOR DOES THE TRUEHOMES24 WARRANT OR REPRESENT THAT THE SERVICES SHALL BE AVAILABLE CONTINUOUSLY. CERTAIN EXTENUATING CIRCUMSTANCES MAY CAUSE THE SERVICES TO BE INTERRUPTED. TRUEHOMES24 PROVIDES NO REMEDIES FOR SUCH SERVICE INTERRUPTIONS. IN ADDITION, TRUEHOMES24 PROVIDES NO REMEDIES FOR ANY LOSS OF DATA RESULTING FROM USE OF THE SERVICES.
  • TRUEHOMES24 SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE OF ANY KIND (CONSEQUENTIAL, DIRECT, INCIDENTAL, HARDWARE, SOFTWARE OR ANY OTHER) DUE TO ACCESS, DOWNLOAD OR USAGE OF CONTENTS FROM THE WEBSITE. THE CONTENT OF THE WEBSITE COULD INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CONTENT IS FREQUENTLY UPDATED WITH REFERENCE TO IMPROVEMENTS AND CORRECTIONS WITHOUT NOTICE.

 

16. WHISTLEBLOWING

Truehomes24 reserves the right to publish property details with Your consent that have been furnished by You. However, should there be a situation where Your consent was not obtained, you would be required to contact Truehomes24 immediately. Discussing this on any public or social forum is prohibited and a legal penalty will be applicable if this is found. Any feedback regarding correction of details has to be communicated to Truehomes24 immediately. Truehomes24 can be contacted on [email protected] or [email protected] or on +91882553678 or at Our office address MIG-365, HUDCO, G BLOCK, KALLAHALLI, VINOBA, SHIVAMOGGA, Shimoga, Karnataka, India- 577204

 

17. ARBITRATION:

If any dispute arises between a user/user and Truehomes24 arising out of use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of these terms and conditions, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by Truehomes24. Decision of the Arbitrator shall be final and binding on both the parties to the dispute. The place of arbitration shall be Gurgaon, Haryana. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings.

 

18.GRIEVANCE REDRESSAL MECHANISIM

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the Grievance Officer through email on the following email Id [email protected] Any grievance so received by the Company shall be resolved within the best possible time.

Owner Terms: For specific owners terms and conditions visit the link https://truehomes24.com/terms&conditions

 

19.SERVICE DESCRIPTION

 Truehomes24 attempts to be as accurate as possible. However, Truehomes24 does not warrant those descriptions of or content of this site is accurate, complete, reliable, current, or error-free. Also, your access to the Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction. Truehomes24 provides links to other sites over which Truehomes24 has no control. Truehomes24 is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products or other material on or available from such sites or resources. 

From time to time, we share the information of those who access our Services with the other reputable organizations whose products or services we think you might find interesting and suits to your requirements. If you do not want us to share your information with other companies or organizations, please let us know by emailing us at [email protected] 

Persons who supply us with their telephone numbers on-line may receive telephone calls or text messages from us with information regarding new products or services or upcoming events. You hereby give specific consent to receive the telephone calls or text messages related to our Services and waive the DND registry in case you have subscribed to the same. If you do not wish to receive such telephone calls or text messages, please let us know by e-mailing us at [email protected]

With respect to Ad servers: To try and bring you offers that are of interest to you, we have relationships with other companies to whom we allow to place ads on our Website and Mobile App. As a result of your visit to our website and / or Mobile App, ad server companies may collect information such as your domain type, your IP address and clickstream information.

User-Generated Content: If you use our user-generated content services, like posting a question, answer or blog on our website and / or Mobile App, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. Further we are also not responsible for the comments or remarks posted by users in those forums etc. and therefore recommend you to perform your own diligence before relying on any such information. 

If you are a verified rights owner and want to report a listing issue, you may report [email protected]

 

20.SUSPICIOUS/ FRAUDULENT TRANSACTIONS:

The User is supposed to immediately notify us in case any suspicious / fraudulent transaction is observed by him. It is the User’s responsibility to keep his financial details strictly confidential and not share them with any other person. As soon as any suspicious / fraudulent transactions get reported, we shall take the necessary measures and try to stop the same. However, we shall under no circumstances be liable for any refund etc. to any person / Authority for such transactions if the money is credited to the designated bank account of the Beneficiary as provided by the User.

 

21.REFUNDS

In the event if you wish to cancel any of our services, then, you shall be permitted to do so on our website Truehomes24. The cancellation will be effective only after due confirmation from our side and refund will be made within 5-7 working days with notification to this effect will be sent to you either by your registered email/ SMS After cancellation of a service, you will not be required to make any additional payments for the period after confirmation of cancellation from our end. However, you will not be entitled to any refunds for any amounts paid by you prior to cancellation even if the services have not been fully rendered by us.In case, Truehomes24 is not able to transfer the rent amount to the designated bank account of the Beneficiary due to any technical issues, then we shall refund the amount in the same account from which the remittance was initiated. Truehomes24 shall under no circumstances be liable to repay / refund the amount to the User once the amount has successfully been credited in the designated bank account of the Beneficiary. Chargebacks: The amount of a transaction may be charged back or reversed (a "Chargeback") from the Beneficiary if the transaction is either: (a) is disputed by the Remitter, (b) is reversed for any reason, (c) was not authorized or we have reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement. In such cases, the Recipient of the amount will immediately pay us the amount of any such Chargeback and any associated fees, fines, or penalties assessed by our associated Payment Network Gateways / Financial Institutions. The User/ Beneficiary shall assist us when requested, at their own expense, to investigate any of the disputed transactions processed through our Platform. For any such Chargebacks associated with Cards, we will assist the User/Beneficiary to contest the Chargeback with the Network or issuing banks in case the Beneficiary chooses to contest any of such Chargeback. In case of the Beneficiary’s failure to timely assist us in investigating a transaction, including without limitation providing necessary documentation within 3 business days of our request, may result in an irreversible Chargeback. Any Chargeback shall be the sole responsibility of the Beneficiary and we shall not be liable in any manner whatsoever for the same.